Learn more about communication with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress.
But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.
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When just one of these three is broken, trust is threatened.
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People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.
Remedy:
Identify where, when and to whom you're likely to offer your distraction. This is when, where, and to whom you are likely to withhold your empathy. In those instances, put away your phone, look at them and listen to them.
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There are two forms of logic wobbles.
Remedy for accurately communicating logic:
Instead of telling a story with twists and turns and then getting to the point, start with a half-point and give supporting evidence. This way, people can still access your ideas, but you get credit for it even if you get cut off mid-way.
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If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.
Remedy:
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Understanding the pillars of trust can help to build and rebuild it.
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