How to build (and rebuild) trust | Frances Frei

People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.

Remedy:

Identify where, when and to whom you're likely to offer your distraction. This is when, where, and to whom you are likely to withhold your empathy. In those instances, put away your phone, look at them and listen to them.

There are two forms of logic wobbles.

1. The quality of your logic.
2. Your ability to communicate the logic.

Remedy for accurately communicating logic:

Instead of telling a story with twists and turns and then getting to the point, start with a half-point and give supporting evidence. This way, people can still access your ideas, but you get credit for it even if you get cut off mid-way.

If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.

Remedy:

• Pay more attention to your authentic self and less to what you think people want to hear from you.
• Set the conditions that make it safe to be authentic, then celebrate who you are.
• Cherish it for what it is.