How to build (and rebuild) trust | Frances Frei - Deepstash

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Understanding the pillars of trust can help to build and rebuild it.

How to build (and rebuild) trust | Frances Frei

How to build (and rebuild) trust | Frances Frei



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Build on trust

Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress.

But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.

  • Authenticity. If you sense that someone is being authentic, you are more likely to trust them.
  • Logic. You are more likely to trust if you sense real rigour in logic.
  • Empathy. If you believe that empathy ...

People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.


Identify where, when and to whom you're likely to offer your dist...

There are two forms of logic wobbles.

  1. The quality of your logic.
  2. Your ability to communicate the logic.

Remedy for accurately communicating logic:

Instead of telling a story with twists and turns and then getting to the point, start with a ha...

If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.


  • Pay more attention to your authentic self and less to what you think people want to hear from you.
  • ...

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