<ul><li>Authenticity. If you sense that someone is being authentic, you are more likely to trust them.</li><li>Logic. You are more likely to trust if you sense real rigour in logic.</li><li>Empathy. If you believe that empathy is directed towards you, you are more likely to trust them.</li></ul>When just one of these three is broken, trust is threatened.

What creates trust

Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress. But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.

Build on trust

If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on. Remedy:<ul><li>Pay more attention to your authentic self and less to what you think people want to hear from you.</li><li>Set the conditions that make it safe to be authentic, then celebrate who you are.</li><li>Cherish it for what it is.</li></ul>

Authenticity problems

People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires. Remedy: Identify where, when and to whom you're likely to offer your distraction. This is when, where, and to whom you are likely to withhold your empathy. In those instances, put away your phone, look at them and listen to them.

Lack of empathy is the most common trust-breaker

There are two forms of logic wobbles.<ol><li>The quality of your logic.</li><li>Your ability to communicate the logic.</li></ol>Remedy for accurately communicating logic: Instead of telling a story with twists and turns and then getting to the point, start with a half-point and give supporting evidence. This way, people can still access your ideas, but you get credit for it even if you get cut off mid-way.

Logic wobbles

A collection of 7 Ted talks to inspire you and help you get better at CSM

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Personal Development

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Top 7 TED Talks On Customer Success

Understanding the pillars of trust can help to build and rebuild it.

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says. Check out more TED Talks: http://www.ted.com The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more. Follow TED on Twitter: http://www.twitter.com/TEDTalks Like TED on Facebook: https://www.facebook.com/TED Subscribe to our channel: https://www.youtube.com/TED

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Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

Check out more TED Talks: http://www.ted.com

The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more.

Follow TED on Twitter: http://www.twitter.com/TEDTalks
Like TED on Facebook: https://www.facebook.com/TED

Subscribe to our channel: https://www.youtube.com/TED

The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more. You're welcome to link to or embed these videos, forward them to others and share these ideas with people you know.

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