Rather than focus on the problems the author is trying to solve, you need to focus on the questions that you want answered. Just as we must establish our own terminology, so too must we establish our own propositions by shedding light on our problems to which the authors provide answers. It’s important to frame the questions in such a way that all or most of the authors can be interpreted as providing answers. Sometimes we might not get an answer to our questions because they might not have been seen as questions by the authors.
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We’ve all heard or said that “reading is hard work”. Well, we don’t know the half of it.
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In our course on discoveries at our UX Conference, we talk about the importance of solving the right problem. Discovery research commonly results in learning about the problem space. This knowledge should be used to generate solutions that solve real user problems.
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If we want to do things that haven’t been done or learn things that have never been learned — in short, be more creative — we must learn to ask the right questions, ones so good that they’re half-answered in the asking. And to do that, it might help to understand the process.
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