The behavioral change stairway model - Deepstash

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The behavioral change stairway model

The FBI's Crisis Negotiation Unit developed this method to change someone else's behaviour.

  1. Active listening: It's important to really listen to the person you're in conflict with.
  2. Empathy: Try to understand the other person's perspective and needs.
  3. Rapport: When people feel understood, they are more likely to trust, enabling us to build rapport.
  4. Influence: The closer relationship created is a baseline to encourage someone to listen to our perspective.
  5. Behaviour change: By following the first four steps, you're more likely to change someone's behaviour.

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MORE IDEAS FROM THE SAME ARTICLE

The product company partners with multiple teams, serve customers and end-users. As a result, disagreements are inevitable in a product manager's daily interactions.

  • Speak and act with integrity.
  • Get to know people and allow them to get to know you.
  • Encourage others to share their ideas and/or concerns in product decisions.
  • Be supportive and offer help whenever appropriate.
  • Strengthen your product management expertise 

We can train ourselves to be better listeners:

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