The behavioral change stairway model
The FBI's Crisis Negotiation Unit developed this method to change someone else's behaviour.
- Active listening: It's important to really listen to the person you're in conflict with.
- Empathy: Try to understand the other person's perspective and needs.
- Rapport: When people feel understood, they are more likely to trust, enabling us to build rapport.
- Influence: The closer relationship created is a baseline to encourage someone to listen to our perspective.
- Behaviour change: By following the first four steps, you're more likely to change someone's behaviour.
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