Quote by GOOGLE - Deepstash

Value all reviews: Reviews are useful for potential customers when they’re honest and objective. Customers find a mix of positive and negative reviews more trustworthy. You can always respond to a review to show the customers that you care and provide additional context.

GOOGLE

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As a business owner, I only want to see 5-star reviews for our company. On the other hand, I absolutely understand the logic behind what Google is saying. When I’m looking at products on Amazon, I’m immediately suspicious of anything that is 100% 5-star reviews.

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Write Feedback

  • Feedback is something to be done carefully, and it is a good practice to show gratitude and appreciation for all the hard work done by them, highlighting their positive aspects.
  • Feedback has to be constructive, honest and actionable, and not negative or disconcerting.

Discounting the Positive/Negative.

Discounting the Positive/Negative.

Discounting the Positive/Negative. You tell yourself that certain negative or positive facts don’t count to maintain a negative or positive image of yourself or the situation. For example, someone compliments you, and you tell y...

How to provide feedback

  • When providing an evaluation, be explicit and low-context with both positive and negative feedback. Don't launch into the negative until you’ve also explicitly stated something that you appreciate about the person or the situation. The positive comments should be honest and stated in a deta...

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