Learn more about strategy with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
It requires hedging bets, keeping your options open, and constantly pivoting in new directions. Forget 10-year visions. Forget 5-year roadmaps. Forget three-year plans. Long-term is a year. Short-term is a month.
Some people think being agile is a mindset. Others think it's an innate leadership skill. If you have the right tools, anyone can build agility into both how you think and as the foundation of your business processes. The goal is to create the capacity for resilience, no matter what's thrown at you.
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For each of these two categories, determine up to three specific variables that are the most important success criteria for your organization.
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It is a visual representation of your top opportunities, which can include products, services, projects, or business strategies. It's not just a list. It's a map, organized by the level of uncertainty of the external environment along with the internal capabilities needed to succ...
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