External Environment and Internal Capabilities - Deepstash
Top 7 TED Talks On Customer Success

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Top 7 TED Talks On Customer Success

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External Environment and Internal Capabilities

For each of these two categories, determine up to three specific variables that are the most important success criteria for your organization.

  • First, do it for the External Environment. The success criteria for the external environment might include customer acceptance, competitive differentiation, market trends, etc.
  • Then, identify the success criteria related to the Internal Capabilities:  having the right talent on your team, technology, building a winning business model, etc.

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Success Today

Success Today

It requires hedging bets, keeping your options open, and constantly pivoting in new directions. Forget 10-year visions. Forget 5-year roadmaps. Forget three-year plans. Long-term is a year. Short-term is a month.

Some people think being agile is a mindset. Others t...

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The Best Way to Use the Strategy Uncertainty Map

  • Get a team to define the variables that will be your success criteria
  • Discuss whatever data you have, and score each of your opportunities on the criteria
  • Tally the scores and map opportunities on a matrix or chart using online software, a spreadsheet, o...

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A Strategy Uncertainty Map

It is a visual representation of your top opportunities, which can include products, services, projects, or business strategies. It's not just a list. It's a map, organized by the level of uncertainty of the external environment along with the internal capabilities needed to succ...

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