Leading Businesses Continue To Prioritise And Invest In CX
45.9% of businesses identify customer experience as their top priority in the next 5 years.
With 20.5% of businesses focussing on pricing as top priority and 33.6% of businesses focussing on product, it’s clear that Customer Experience is taking more importance. It makes a huge difference and is definitely worth the focus and investments.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!
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