Customer Experience Stats to help you win in 2022 - Deepstash
Customer Experience Stats to help you win in 2022

Customer Experience Stats to help you win in 2022

Curated from: superoffice.com

Ideas, facts & insights covering these topics:

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Customers Will Pay More For A Greater Customer Experience

Customers Will Pay More For A Greater Customer Experience

86% of buyers are willing to pay more for a great customer experience.

The reason is simple - it comes down to how the customer wants to feel using your products & services and engaging with your brand. Brands that don’t treat their customers well will lose their customers.

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147 reads

Customer Experience Influences On-the-spot Buying

Customer Experience Influences On-the-spot Buying

49% of buyers have made impulse purchases after receiving a more personalised experience.

Think about upselling! Want to boost your upselling opportunities, deliver more tailored and personalised experiences.

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98 reads

Poor Mobile Experience Limits Visits And Recommendations

Poor Mobile Experience Limits Visits And Recommendations

50% of customers will stop visiting a website if it is not mobile-friendly!

This makes a lot of sense because billions of users are glued to their mobile phones daily. If you want to gain and retain more customers in 2022, deliver better mobile experiences.

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83 reads

More Customers Are Preferring The Self-service Option

More Customers Are Preferring The Self-service Option

67% of customers prefer self-service over speaking to any company representative!

There a many reasons to this. No one likes to wait in queues physically, on a chat or on the phone. If customers can get resolutions themselves, why not?

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85 reads

Leading Businesses Continue To Prioritise And Invest In CX

Leading Businesses Continue To Prioritise And Invest In CX

45.9% of businesses identify customer experience as their top priority in the next 5 years.

With 20.5% of businesses focussing on pricing as top priority and 33.6% of businesses focussing on product, it’s clear that Customer Experience is taking more importance. It makes a huge difference and is definitely worth the focus and investments.

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IDEAS CURATED BY

sanmi

Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience

CURATOR'S NOTE

Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!

Sanmi Gbadegesin's ideas are part of this journey:

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