Customer Experience Stats to help you win in 2022
Curated from: superoffice.com
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Customers Will Pay More For A Greater Customer Experience
86% of buyers are willing to pay more for a great customer experience.
The reason is simple - it comes down to how the customer wants to feel using your products & services and engaging with your brand. Brands that don’t treat their customers well will lose their customers.
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147 reads
Customer Experience Influences On-the-spot Buying
49% of buyers have made impulse purchases after receiving a more personalised experience.
Think about upselling! Want to boost your upselling opportunities, deliver more tailored and personalised experiences.
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98 reads
Poor Mobile Experience Limits Visits And Recommendations
50% of customers will stop visiting a website if it is not mobile-friendly!
This makes a lot of sense because billions of users are glued to their mobile phones daily. If you want to gain and retain more customers in 2022, deliver better mobile experiences.
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83 reads
More Customers Are Preferring The Self-service Option
67% of customers prefer self-service over speaking to any company representative!
There a many reasons to this. No one likes to wait in queues physically, on a chat or on the phone. If customers can get resolutions themselves, why not?
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Leading Businesses Continue To Prioritise And Invest In CX
45.9% of businesses identify customer experience as their top priority in the next 5 years.
With 20.5% of businesses focussing on pricing as top priority and 33.6% of businesses focussing on product, it’s clear that Customer Experience is taking more importance. It makes a huge difference and is definitely worth the focus and investments.
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IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
CURATOR'S NOTE
Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!
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Sanmi Gbadegesin's ideas are part of this journey:
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