Customer Experience Stats to help you win in 2022 - Deepstash
Customer Experience Stats to help you win in 2022

Customer Experience Stats to help you win in 2022

Curated from: superoffice.com

Ideas, facts & insights covering these topics:

5 ideas

·

496 reads

12

Explore the World's Best Ideas

Join today and uncover 100+ curated journeys from 50+ topics. Unlock access to our mobile app with extensive features.

Customers Will Pay More For A Greater Customer Experience

Customers Will Pay More For A Greater Customer Experience

86% of buyers are willing to pay more for a great customer experience.

The reason is simple - it comes down to how the customer wants to feel using your products & services and engaging with your brand. Brands that don’t treat their customers well will lose their customers.

20

146 reads

Customer Experience Influences On-the-spot Buying

Customer Experience Influences On-the-spot Buying

49% of buyers have made impulse purchases after receiving a more personalised experience.

Think about upselling! Want to boost your upselling opportunities, deliver more tailored and personalised experiences.

19

97 reads

Poor Mobile Experience Limits Visits And Recommendations

Poor Mobile Experience Limits Visits And Recommendations

50% of customers will stop visiting a website if it is not mobile-friendly!

This makes a lot of sense because billions of users are glued to their mobile phones daily. If you want to gain and retain more customers in 2022, deliver better mobile experiences.

20

82 reads

More Customers Are Preferring The Self-service Option

More Customers Are Preferring The Self-service Option

67% of customers prefer self-service over speaking to any company representative!

There a many reasons to this. No one likes to wait in queues physically, on a chat or on the phone. If customers can get resolutions themselves, why not?

19

84 reads

Leading Businesses Continue To Prioritise And Invest In CX

Leading Businesses Continue To Prioritise And Invest In CX

45.9% of businesses identify customer experience as their top priority in the next 5 years.

With 20.5% of businesses focussing on pricing as top priority and 33.6% of businesses focussing on product, it’s clear that Customer Experience is taking more importance. It makes a huge difference and is definitely worth the focus and investments.

18

87 reads

IDEAS CURATED BY

sanmi

Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience

CURATOR'S NOTE

Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!

Sanmi Gbadegesin's ideas are part of this journey:

Ultimate Guide to Reducing Churn

Learn more about entrepreneurship with this collection

How to analyze churn data and make data-driven decisions

The importance of customer feedback

How to improve customer experience

Related collections

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates