Off Topic Questions

Accommodating interactions are ones where the customer is in the driver’s seat, helping the chatbot understand their needs by changing the way they phrase the question or statement, repeating their request or clarifying their intent.

People see the novelty of chatbots as an open invitation to challenge them and see when it breaks. This type of interaction usually leads nowhere, since most chatbots aren’t trained for off-topic questions such as “do you want to marry me?” or “what is the meaning of life?”.