Three Keys To Success
Based on our research, we provide three tips for your next encounter with a chatbot:
- Remember that a chatbot is not human and many chatbots can’t understand nuanced natural language, so try not to use complex sentences or provide too much information at once
- Don’t give up too quickly – if the chatbot doesn’t understand your question or request the first time, try to use keywords, menu buttons (if available) or short sentences
- Give it a second chance – chatbots acquire new “skills” over time, so it might now be able to solve a problem or answer a question it couldn’t two months ago.
5
17 reads
CURATED FROM
'Sorry, I don’t understand that' – the trouble with chatbots and how to use them better
theconversation.com
8 ideas
·167 reads
IDEAS CURATED BY
"And in the end, the love you take, is equal to the love you make…" ~ The Beatles
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