Organisational tips
- Reimagine a customer service team – involve people in the redesign of customer service delivery through a mix of chatbots and actual employees
- Treat chatbots like a new (digital) employee – spend time and effort extending their skills
- Find the sweet spot for escalating an enquiry to a contact centre employee – some chatbots refer People too early (causing congestion), while others offer the option frustratingly late. Experiment to find the right timing
- Monitor the chat interactions – learn how and what questions customers ask and extend your chatbot’s knowledge base accordingly.
4
18 reads
CURATED FROM
'Sorry, I don’t understand that' – the trouble with chatbots and how to use them better
theconversation.com
8 ideas
·167 reads
IDEAS CURATED BY
"And in the end, the love you take, is equal to the love you make…" ~ The Beatles
The idea is part of this collection:
Learn more about artificialintelligence with this collection
How to create a strong portfolio
How to network and market yourself as a designer
How to manage time and prioritize tasks
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates