In the 20th century, management’s critical focus was on improving manual workers’ productivity using production equipment. In the 21st century, the focus is on maximizing the productivity of knowledge work and knowledge workers.

It’s more complex to improve knowledge-worker productivity. Yo...

Management is essential in any type of organization, be it a church, school or business. Managers play a vital role in organizing their teams/resources to suit the task at hand, bringing out the best in each person, and figuring out how to create the greatest customer value across the en...

• In developed countries, large portions of public-listed corporations are now owned by pension/mutual funds investing people’s retirement funds. This calls for a new definition of performance and long-term shareholder interests.
• It’s no longer enough to rely on low costs or governme...

• Birth rates in developed countries will continue to fall.
• The labour pool will shrink, its median age will increase, and there’ll be pressures for more migrant workers.
• Organizations must find ways to attract & tap on a new pool of older knowledge workers who work part-tim...

For 50 years, the information revolution focused on gathering, storing and presenting data. Computers have already transformed how we operate or perform our tasks.

The new Information Revolution in the 21st century will shift from the “T” to the “I” in “IT”. It will no longer be about tec...

Paradigms are basic assumptions about reality. They shape what we define as “fact” and how we see the world.

The 21st century brings new social, economic and demographic realities that are in conflict with the old ways of thinking and acting.