Learn more about problemsolving with this collection
How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
New Hires Have Different Knowledge
New employees also bring a different base of knowledge than the one that has been applied to the problem so far. Even if describing the problem doesn’t change anyone’s view of what needs to be solved, this new knowledge has value. New employees should be encouraged to suggest things they know that seem related to the problem.
The recommendations they make will trigger new thoughts in the entire team. Applying this new perspective to the problem will shift everyone out of the current way of approaching it, which is then likely to lead to new insights.
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A Fresh Pair Of Eyes
What do you do when you feel stuck on a problem? Often asking a friend or family member for a pair of fresh eyes ends up being the best way to solve your issue. Even just explaining the problem out loud can help you generate new possible solutions.
Likewise, when you and your coll...
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They Use A Fresh Language
New employees also haven’t learned all the local jargon. Every organization has acronyms for units and procedures and other words that refer to particular individuals, clients, or processes. Those words carry a lot of assumptions with them that become part of the shared culture of everyone on the...
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New Hires Don't Share The Assumptions
Part of what makes new employees valuable in problem solving is actually what makes it harder to work with them in general as they get acclimated to their new workplace. They just don’t share the assumptions and culture of the organization with everyone else. That can make it hard to explain thin...
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New Employees Ask The Right Questions
New employees will end up asking a lot of questions about why things are done the way they are. Those questions reveal situations in which the initial reason why a procedure was put in place no longer holds.
These questions can also bring to light cases where people were sure they know why...
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K: Knowledge
The top tier of the Framework considers a leader’s knowledge. Knowledge includes the leader’s technical training, socialization, and executing abilities. Some organizations focus on this tier at the expense of the previous ones, but a shift in perspective can produce significant results, part...
When it comes to knowledge, think like an investor
Most information out there will be outdated in months, and it will be a bad strategy to base your knowledge on easily perishable blocks.
The strategy here is to consume information that has passed the test of time. A classic book will be more valuable than the latest New York Times №1 best...
Motivation to develop new knowledge
Simply having employees participate in upskilling programs is not sufficient. These training programs are primarily focused on sharing existing knowledge, whereas developing new knowledge requires greater effort and on-the-job risk-taking. Thus learners need to b...
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