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Prioritise Customer Satisfaction
If you’re going to retain any customer you’re going to need to satisfy your customers. Make it priority from the first contact they have with your brand, both online and offline. Track and measure it too, so you can keep your levels within excellence
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Equip Your Teams With Training
A lot of customer service issues are attributed to lack of training. Don’t lose customers or staff due to lack of training. Give your staff the knowledge and skills they need to drive your customer services into profitability. See it as a revenue center more than a cost center.
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Share The Vision With Your Teams
If the vision is not shared, your team may have a different view or interpretation of your customer service goals. Discuss with your teams so that everyone is on the same page and can work towards your established vision and goals too.
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Identify Revenue Opportunities From Customer Services
It’s a great goal to keep your customers happy. But there’s more you can get our of customer services - repeat sales and referrals. Build these goals into your plans so you can drive business growth in your customer services.
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Start With A Vision
Without a vision you will end up anywhere. A strong and clear vision must drive your customer services so that it can translate into tangible business goals such as increase in customer acquisition, customer satisfaction and customer retentions
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CURATED FROM
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer services can be a key driver of your business growth. Here are a few things you can consider to help you grow your customer base in 2022 and beyond!
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5. Average response time
Average response time is a major metric and goal that social media support teams should use. You should know how long it takes for a rep to respond to a customer's message on social media and how long it takes to solve the issue.
Ultimately, this will help you keep track of reply wait times...
Know what problem you are solving and for who
Before you conduct any customer research, you need to know what problem you are solving, who you are solving it for, and have a product idea. In any case, try to be as specific as possible on both your idea and your ideal customers.
5. Practice with clock counting up
- The first few times, rehearse with the clock counting up. That’s because if you go over, you need to know how much you’re over.
- Do NOT be looking at the clock at this time. Have your coach look at it because you don’t want to remember any of the tim...
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