If you’re going to retain any customer you’re going to need to satisfy your customers. Make it priority from the first contact they have with your brand, both online and offline. Track and measure it too, so you can keep your levels within excellence
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer services can be a key driver of your business growth. Here are a few things you can consider to help you grow your customer base in 2022 and beyond!
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Similar ideas to Prioritise Customer Satisfaction
Before you conduct any customer research, you need to know what problem you are solving, who you are solving it for, and have a product idea. In any case, try to be as specific as possible on both your idea and your ideal customers.
Average response time is a major metric and goal that social media support teams should use. You should know how long it takes for a rep to respond to a customer's message on social media and how long it takes to solve the issue.
Ultimately, this will help you keep track of reply wait times...
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