A lot of customer service issues are attributed to lack of training. Don’t lose customers or staff due to lack of training. Give your staff the knowledge and skills they need to drive your customer services into profitability. See it as a revenue center more than a cost center.

If you’re going to retain any customer you’re going to need to satisfy your customers. Make it priority from the first contact they have with your brand, both online and offline. Track and measure it too, so you can keep your levels within excellence

It’s a great goal to keep your customers happy. But there’s more you can get our of customer services - repeat sales and referrals. Build these goals into your plans so you can drive business growth in your customer services.