Overcoming Sales Rejection: Listen To the Customer - Deepstash
Overcoming Sales Rejection: Listen To the Customer

Overcoming Sales Rejection: Listen To the Customer

Your first reaction when you hear an objection may be to jump right in and respond immediately. Resist this temptation.

 Instead:

  • Take the time to listen to the objection fully
  • Don't react defensively
  • Train yourself to ignore any negative emotions you may be feeling
  • Stay focused on what the buyer is saying and the business problem you’re helping to solve
  • Listen with the intent of fully understanding the buyer's concerns without bias or anticipation
  • Allow your body language and verbal confirmations to communicate to the buyer that you're listening intently.

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jacmoyer

Arts administrator

Turning a No Into a Yes

The idea is part of this collection:

How to Sell Anything

Learn more about marketingandsales with this collection

Effective communication

Persuasion techniques

Closing a sale

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