Negotiating Across Cultures
Will this tactical empathy work when parties come from different cultures? What about with someone who uses silence as a power-maneuver?
Everybody on earth wants to know that they’re being understood and will open up when they feel they are listened to.
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The seven deadly sins of speaking
- Gossiping. Speaking ill of somebody who is not present
- Judging. It's hard to listen to somebody if you know you're being judged and found wanting.
- Negativity.
- Complaining. We complain about sport,...
Handling empathy gaps
- Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
- Explain the different perspectives.
Empathy
Empathy is the ability to feel and relate to another being. It's natural to experience this towards our friends, family, colleagues, and even strangers. When we empathize with someone, our good intentions often get lost in translation when we communicate.
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