Handling empathy gaps
- Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
- Explain the different perspectives. When you try to reduce someone else's empathy gap, it can be helpful to explain different perspectives to the one that someone is experiencing at that moment.
- Consider past actions. We often forget how we behaved in the past, despite being a strong indicator of how we're most likely to think, feel, or act. If you know from past action that you won't be able to resist the pasty in the breakroom at work, ensure to eat something healthy before you get there.
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Types of empathy gaps
- Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
- Hot-to-cold empathy ...
Examples of empathy gaps
The empathy gap causes us to misjudge our own emotions and behaviors. Examples include overestimating our ability to stay composed in a stressful event, overestimating the likelihood that we can control our desire for an addictive substance, such as coffee, or underestimating...
The empathy gap
The empathy gap is a cognitive bias that causes people to struggle to understand mental states that are different from their own.
When someone is happy or angry, they struggle to understand the perspective of someone who is in a different mental state, whether that pe...
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