Try to outsmart the algorithm, or try to actually get in touch with someone who works at the company.
That way, you’ll at least have a shot to tell your story. If you apply online because they say apply, you also have to work your back channels.
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This is a different way to say "try to empathize with the customer." As a CSM, you should be able to understand where the customer is coming from, or at least try to, especially when they are upset.
Through empathizing, you can actually get to the root issue instead of the shallow level of...
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