5. Examine The Issue

Emotionally charged discussions are often rooted in deep-seated issues that will continue springing up if left alone. Carefully think about where, when, and how to reintroduce the subject, and do it once everyone's had the chance to cool down.

Opening with an apology, an expression of thank...

• The pause button. Create a habit of thoughtful action. Train yourself to take a moment to stop and think before you act or speak.
• Volume control. Train yourself to recognise when your volume is starting to go up.
• The tuning dial. As you'd change the film ...