Buzzwords Are Missed Opportunities

A study by Ohio State University researchers found that people were less interested and informed after reading jargon-filled samples—even when terms were defined—than another group reading a plain-language version. When staff glaze over stuffy or pretentious language, managers miss the opportunity to convey their message.

Buzzwords can be the result of laziness. It may be easier to drop a hackneyed term like "synergy" or "value chain" rather than explaining what you mean. But you can improve an empty phrase by adding specifics and nuance.