Lean organizations identify and eliminate activity that is not valued by the customer or end user. This systematic analysis of processes and value streams can reduce waste, variability, and inflexibility; it boosts performance in cost control, product quality, customer satisfaction, and employee engagement—often simultaneously.
Lean thinking represents a mindset of continuous improvement and flexible working in which all employees contribute new ideas; the organization becomes better over time. Freed from non-value-generating tasks, people can focus more on what matters to customers.
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