- Take a moment to consider how your email will be received and if your tone and style are appropriate to the receiver and the situation.
- Emailing strangers asks for the same level of formality as a paper-and-ink letter.
- Friendly is fine; presumptuous is risky.
- Flagging emails “urgent” to outsiders is presumptuous and negates email’s main benefit of letting people respond in their own time.
- If you need a quick answer make it clear in the email.
- Don't request a read receipt.
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