Learn more about communication with this collection
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Let nonverbal cues speak for you, too
Nonverbal communication — the ways we express thoughts or messages without speech, like our facial expressions, body movement, posture, eye contact or touch — can be just as powerful as what we say out loud.
That’s because our facial expressions reflect our internal states — and this is a vital social skill that we begin developing from an early age.
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MORE IDEAS ON THIS
Put away your phone (and other distractions)
- If you really want to be an active, empathic listener, you need to put away your devices and be fully present.
- When we multitask, our attention is divided between multiple streams of information — and we’re not great at taking it all in.
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Reflect back on what you’ve heard
The best listeners aren’t just statues absorbing information — they also know what to say and when to say it.
- Posing clarifying or open-ended questions says to the other person you’re paying attention and encourages them to elaborate. It can also help them gain new i...
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Active listening is a learnable skill
Research shows that active listening — putting your full focus on your conversational partner to truly understand their message — can help us anticipate problems, resolve conflicts, expand our knowledge and build trust.
And like any skill, active listening can be practiced...
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Nonverbal communication: the basics
- Make eye contact. Looking someone in the eye while they’re speaking indicates that you’re interested and invites them to continue sharing. Experts recommend using the 50/70 rule: Try to maintain eye contact 50 percent of the time when speaking, and 70 percent of the time whe...
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