Nonverbal communication: the basics
- Make eye contact. Looking someone in the eye while they’re speaking indicates that you’re interested and invites them to continue sharing. Experts recommend using the 50/70 rule: Try to maintain eye contact 50 percent of the time when speaking, and 70 percent of the time when listening.
- Have an open posture. Active listeners often lean slightly towards the other person or tilt their head. On the other hand, if you turn away from them or look away while they’re speaking, you’ll likely appear disengaged.
- Mirror facial expressions. Reflecting the other person’s emotions can show you empathize.
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