Ask Users To Talk Through The Process And Observe - Deepstash

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Ask Users To Talk Through The Process And Observe

Ask Users To Talk Through The Process And Observe

When users are exploring the prototype ask them to say their thought processes out loud so you can see how their mind is working and observe more closely. This might take some getting used to for some users - but it will help you evaluate the intricacies much closer.

Observe how users either "correctly" or "incorrectly" use the product - and resist the urge to correct them! You want to make sure your product is falling in line with intuition - so don't explain or interfere. Watch and see where different facets are either failing or succeeding. And remember - the user is always right.

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It’s important to keep in mind that the prototype is what you are testing and not the user. In usability testing, the user is always right - if something is too complicated or not working well - don’t grow frustrated with the user but understand that the product or service is lacking intuitive de...

User testing refers to the method used in the design thinking process which evaluates the product, feature or prototype with an end user. 

Keep the goal in mind that you want to gather as much information as you possibly can as early as you can and that you’re doing this for 3 main reasons.

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