Clarify the question

• If you make a mistake, keep going.
• Prepare a list of possible questions, in case you're worried people will ask you something you won't know how to answer.
• If you're asked something you're not really sure about, use a response that goes along the lines of  “That’s a good q...

When being asked a double-barreled question, you might find yourself in difficulty to provide an appropriate answer. The term designs the fact of asking two questions, while allowing only one answer. Which can be pretty misleading, as you do not know for sure which question will ...

People in crisis are often emotional and incoherent. 

Questions with “Yes” or “No” answers are very useful for getting information quickly.

With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.