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6 Tips For Managing People Who Are Hard To Manage
Be Empathetic
Someone may be hard to manage due to new external factors or something in your own management style. If you can look at a problematic situation holistically and gain insights into why someone is acting a certain way, that can lead you to a constructive solution.
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Key Ideas
“A person can be highly educated, professionally successful, and financially illiterate.”
Robert Kiyosaki
Financial Literacy Questions
A financially literate person should be able to answer these questions:
- How much are they earning after tax and after saving for retirement? Is it fair considering their education level and job title?
- Are they earning above sector median rates, below, or on par?
- How much goes to their retirement accounts?
- How much goes into their investments?
- What are the rates of return on their investments when benchmarked against an index like the S&P 500?
- What are their financial plans?
- Can they read a company's financial statement?
- Do they understand their tax benefits?
- Do they understand their retirement requirements?
- Do they have a plan for retiring?
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Key Ideas
The Pressure Of Time
Most leaders have familiar approaches to managing time: setting goals, planning, delegating, tracking commitments, and creating to-do lists. While these approaches do help in self-organization, they are not adequate in helping achieve high levels of sustainable, long-term performance.
The challenge is to have a fast-paced occupation while avoiding burnout, slippage, and sub-optimal performance.
Sustainable Productivity
Instead of increasing the number of productive hours, we can focus on getting the right things done in a timely way. We also need to restore and balance ourselves, our colleagues, family and environment, instead of a neurotic or pathological focus on deadlines.
Find out what's truly important to us and use the finite resource of time wisely.
Phantom Workload
Phantom workload looks like real work but results in massive unproductivity and even conflict in an organization. The pressure to meet unrealistic expectations causes a vicious cycle of further workload.
Leaders need to take a hard look at what is being avoided or not addressed. Facing difficult tasks that were 'swept under the carpet' earlier strengthens them further to make hard decisions and face difficult people and situations.
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Working Remotely
There is ongoing turbulence in the workplace due to the uncertainties provided by the new virus, resulting in a whole lot of people working from home. Normally the work-from-home policies are established in advance, and employees are trained for the same, but current circumstances are not allowing for any transition time.
Common Challenges of Remote Work
Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:
- Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
- There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
- A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
- Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.
Improving Engagement And Productivity
A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:
- Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
- Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
- Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
- Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
- Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.