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Managing anger in the workplace

Recent research from Gallup shows that daily rates of anger, stress, worry and sadness among American workers are worse than over the past decade.

As a team leader, you are responsible for managing your team's moods without letting their anger impact your effectiveness.

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created an idea from a article:

HBR

Managing Anger, Frustration, and Resentment on Your Team

hbr.org

MORE IDEAS FROM THE SAME ARTICLE

Redesign team goals together

Once you have de-escalated emotions, you can channel their frustration toward more constructive outcomes.

Lean into their anger with an intent to learn

Accept the feedback that your team is frustrated without judging your team or yourself. Ask for more information, demonstrating that you care to acknowledge it. Then reframe the concept of anger as a part of the human condition that, when managed effectively, can improve the drive across your tea...

Owning your part

Consider your blind spots that could contribute to their anger. How you engage with your team can increase the tension or improve trust.

Stabilise your emotion before reacting to theirs

There are three damaging reactions to your team's anger.