Stabilise your emotion before reacting to theirs

There are three damaging reactions to your team's anger.

• Dismissing the team's grievances, believing they need to get over it.
• Deflecting issues. First showing interest, but then changing the subject and not doing anything about it.
• Defending. If you are emotionally distant from your team, you may react defensively to protect yourself.

Depersonalise how you receive feedback that your team is angry. See these inputs as data. Don't add your judgment or excuses to the data. This will enable you to respond more effectively.