Role of Emotion in Consumer Behavior - Deepstash
Role of Emotion in Consumer Behavior

Role of Emotion in Consumer Behavior

From three basic colors (red, blue and yellow) and 11 main colors you can create 10 million shades on a spectrum that can be seen by the human eye. 

Emotions have a similar spectrum.

According to studies reported in Current Biology, researchers observed facial signals to identify four basic human emotions:

  1. Happy;
  2. Sad;
  3. Afraid/surprised; and
  4. Angry/disgusted.

Psychologist Robert Plutchik's Wheel of Emotions explains the emotional spectrum we feel based on personal experiences. These nuances are the emotional core of consumer decision-making.  

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mikemintz

I tell stories.

As human beings we are influenced by thousands of messages per day. Brands want our attention, purchase and loyalty. So what's the best way to get it? Appeal to our human emotions. Let's explore whether positive or negative messaging works better, and why all brands must focus not so much on WHAT they say but HOW they say it.

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