Rule #2: Shut Up & Listen! - Deepstash

Keep reading for FREE

Rule #2: Shut Up & Listen!

Rule #2: Shut Up & Listen!

Art by: Iryna Korshak for Netguru

Shut up and listen - it might just be the kindest thing you can do. When it comes to helping other people, especially in business, let them talk. 

Everybody has a point. From their perspective the world looks a certain way. Try to consider that, get to know them as people, and offer to help them figure it out as a fellow human being.

This applies to CS, sales, dating - you name it. Listening to people and doing what you can to make them feel heard is a skill (search it here on DeepStash!), which means we can all get better at it with a little effort. 


6 reads


Make better mistakes next time.



14 reads

Rule #1: Be Human

Rule #1: Be Human

Art by: Josephine Rais

It's typical for customer success teams to view customers as tickets to solve rather than people. Most of the metrics used to evaluate CS teams are ba...


8 reads

Rule #4: Be Ready to Give

Rule #4: Be Ready to Give

Art by: Ryan Vatzlavick

"Let me ask my manager and get back to you..." This sucks.

Leaders of CS teams must empower CSMs with a range of things they are authorized to offer unhappy customers.

Some examples include:


13 reads

How to Help Customers Succeed

How to Help Customers Succeed

Art by: Keith Lowe

Hungry people are not happy people. I learned this more than 25 years ago while waiting tables in a Mexican restaurant.

The customer might not always be right, but helping them succeed means actually caring about the va...


23 reads

Rule #3: Delight the Customer

Rule #3: Delight the Customer

Art by: Roberlan Borges Paresqui

Surprise a customer with something delightful and the effect is magical. It takes very little to do this, but it has very big returns. 

Here are a...


12 reads

Rule #5: Write Your Own Rules

Rule #5: Write Your Own Rules

Art by: Sergey Deykin

Lists of customer success tips can provide some great insights. But use them as your starting point.

Every business has different needs, depending on what you sell, how you sell it and to whom. Being responsive and f...


12 reads




I tell stories.

Customers are human beings. When we make every effort to give them the most value we can success is sure to follow.

More like this

Kiss Up Or Shut Up

Kiss Up Or Shut Up

Clinical psychologist Al Bernstein recommends you kiss up to them or at least keep your mouth shut until you can get out of there.

There’s this concept called “narcissistic injury.” Pointing out a narcissist isn’t all they think they are can be like pulling the pin on a grenade. A g...

Rule number 2: Be unreplicable  

The market does not remain same it changes and evolved over the years. If you're  listening to audio cassettes in walkman - A device where you can play audio cassette. People will call you insane or will give you a weird look. Because, people no longer used this kind of device, but back in the da...

Dating Outside Your Type

  • Instead of dating according to a laundry list of traits and preferences, a person can get out of their comfort and familiarity zones and date other types of people.
  • One can choose a different kind of individual, breaking the unconscious habits or roles developed as a child.


Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas


Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.


2 Million Stashers


5,740 Reviews

App Store


72,690 Reviews

Google Play

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.


Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Read & Learn

20x Faster





Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.


I agree to receive email updates