Rule #2: Shut Up & Listen!
Shut up and listen - it might just be the kindest thing you can do. When it comes to helping other people, especially in business, let them talk.
Everybody has a point. From their perspective the world looks a certain way. Try to consider that, get to know them as people, and offer to help them figure it out as a fellow human being.
This applies to CS, sales, dating - you name it. Listening to people and doing what you can to make them feel heard is a skill (search it here on DeepStash!), which means we can all get better at it with a little effort.
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