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Make better mistakes next time.

MIKE MINTZ

5

14 reads

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Rule #2: Shut Up & Listen!

Art by: Iryna Korshak for Netguru

Shut up and listen - it might just be the kindest thing you can do. When it comes to helping other people, especially in business, let them talk.

Everybody has...

6

7 reads

Rule #1: Be Human

Art by: Josephine Rais

It's typical for customer success teams to view customers as tickets to solve rather than people. Most of the metrics used to evaluate CS teams are ba...

6

11 reads

Rule #4: Be Ready to Give

Art by: Ryan Vatzlavick

"Let me ask my manager and get back to you..." This sucks.

Leaders of CS teams must empower CSMs with a range of things they are authorized to offer unhappy customers.

Some examples include:

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13 reads

How to Help Customers Succeed

Art by: Keith Lowe

Hungry people are not happy people. I learned this more than 25 years ago while waiting tables in a Mexican restaurant.

The customer might not always be right, but helping them succeed means actually caring about the va...

6

27 reads

Rule #3: Delight the Customer

Art by: Roberlan Borges Paresqui

Surprise a customer with something delightful and the effect is magical. It takes very little to do this, but it has very big returns.

Here are a...

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13 reads

Rule #5: Write Your Own Rules

Art by: Sergey Deykin

Lists of customer success tips can provide some great insights. But use them as your starting point.

Every business has different needs, depending on what you sell, how you sell it and to whom. Being responsive and f...

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12 reads

CURATED FROM

Being Human Rules for Customer Success

7 ideas

·

97 reads

CURATED BY

Mike Mintz

@mikemintz

I tell stories.

Customers are human beings. When we make every effort to give them the most value we can success is sure to follow.

“

More like this

The 4 kinds of mistakes

Stupid: Absurdly dumb things that just happen.
Simple: Mistakes that are avoidable but your sequence of decisions made inevitable.
Involved: Mistakes that are understood but require effort to prevent.
Complex: Mistakes that have complicat...

Fourth.

"Always do your best."

When you do your best, you learn to accept yourself, learning from your mistakes.

If you fail, there are no problems because you tried your best. Next time you would do it better.
Work, activities, tasks would transform into enjoyable moments, even ...

Ask Yourself Tough Questions

While you don’t want to dwell on your mistakes, reflecting on them can be productive. Ask yourself a few tough questions:

• What went wrong?

• What could I do better next time?

• What did I learn from this?

Seeing your answers on paper can help ...

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