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6. Think about an appropriate response. This will almost certainly include an apology. Identify what you are apologising for. Keep it simple. Don't use evasive language. Don't centre yourself. You don't need to be effusive or self-flagellating but you do need to be clear and unequivocal.
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So, you have been challenged, now what?
1. Take a breath, and a step back. You do not owe anyone an immediate response, despite the perceived pressure to do so on social media.
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In case you happen to find yourself in one, I hope these ten tips of mine will come in handy.
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