7. People might not like your apology. They are entitled to that response. Remember this. You do not need to engage with every single voice, or the loudest voices. Only the ones that matter. Think about who these are. And think about the most appropriate format. Is this online, offline, with a mediating person or body, one-to-one?
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In case you happen to find yourself in one, I hope these ten tips of mine will come in handy.
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