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There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.
It is predicted that those with a strong right-brain (interpersonal...
Dr. Daniel Goleman gives three reasons why empathy is so important:
Empathy is a process of thinking and emotion.
Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into another's situation, helps to understand why others are reacting to situations.
Studies have shown...
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Research found that only 7 percent of communication comes from the words you use; the rest of what you communicate comes from your voice and tone (38 percent) and your body language (55 percent).
So that means when you send a virtual message, 93 percent of what you’re trying to communica...
It also includes body language:
You don't want to argue over the phone or email as they are stripped of ...
Beyond the spoken words, the tone of voice, body language, and what isn’t said also convey valuable information.
But most people overrate their listening skills.
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