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Michelle A.

@michelleyaa45

How to develop empathy

  • Truly listen to people. Pay attention to their body language, tone of voice, emotions behind what they are saying to you, and to the context.
  • Don't interrupt people. Don't dismiss their concerns offhand. Don't rush to give advice.
  • Practice the "93 percent rule". Words account for only 7 percent of the total message that people receive. The other 93 percent of the message is contained in our tone of voice and body language.
  • Use people's name. Also, remember the names of people's spouses and children.
  • Be fully present when you are with people.
  • Encourage people, particularly the quiet ones, when they speak up in meetings.
  • Give genuine recognition and praise. Pay attention to what people are doing and praise them
  • Take a personal interest in people. Show people genuine curiosity about their lives.

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IDEA EXTRACTED FROM:

What's Empathy Got to Do With It?: How to Exercise Your Thinking and Feeling Muscles

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