How to develop empathy
- Truly listen to people. Pay attention to their body language, tone of voice, emotions behind what they are saying to you, and to the context.
- Don't interrupt people. Don't dismiss their concerns offhand. Don't rush to give advice.
- Practice the "93 percent rule". Words account for only 7 percent of the total message that people receive. The other 93 percent of the message is contained in our tone of voice and body language.
- Use people's name. Also, remember the names of people's spouses and children.
- Be fully present when you are with people.
- Encourage people, particularly the quiet ones, when they speak up in meetings.
- Give genuine recognition and praise. Pay attention to what people are doing and praise them
- Take a personal interest in people. Show people genuine curiosity about their lives.
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Research on communication
Research found that only 7 percent of communication comes from the words you use; the rest of what you communicate comes from your voice and tone (38 percent) and your body language (55 percent).
So that means when you send a virtual message, 93 percent of what you’re trying to communica...
Communication is more than just words
It also includes body language:
- 55 percent of what you convey comes from your body language.
- 38 percent comes from your tone of voice.
- Only 7 percent is from the words you choose.
You don't want to argue over the phone or email as they are stripped of ...
Listening influences up to 40% of a leader’s job performance
Beyond the spoken words, the tone of voice, body language, and what isn’t said also convey valuable information.
But most people overrate their listening skills.
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