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How to develop empathy
- Truly listen to people. Pay attention to their body language, tone of voice, emotions behind what they are saying to you, and to the context.
- Don't interrupt people. Don't dismiss their concerns offhand. Don't rush to give advice.
- Practice the "93 percent rule". Words account for only 7 percent of the total message that people receive. The other 93 percent of the message is contained in our tone of voice and body language.
- Use people's name. Also, remember the names of people's spouses and children.
- Be fully present when you are with people.
- Encourage people, particularly the quiet ones, when they speak up in meetings.
- Give genuine recognition and praise. Pay attention to what people are doing and praise them
- Take a personal interest in people. Show people genuine curiosity about their lives.
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Empathy in the business world
There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.
It is predicted that those with a strong right-brain (interpersonal...
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Where empathy comes from
Empathy is a process of thinking and emotion.
- We need our reasoning skills to understand another person's thoughts, feelings, reactions, concerns, and motives.
- We need the emotional capacity to care for that...
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Empathy
Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into another's situation, helps to understand why others are reacting to situations.
Studies have shown...
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Reasons why empathy is important
Dr. Daniel Goleman gives three reasons why empathy is so important:
- The increased use of teams (that could spark different emotions.)
- The rapid pace of globalization (with cross-cultural communication that could lead to misunderstanding)
- The growing need to retain t...
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Research on communication
Research found that only 7 percent of communication comes from the words you use; the rest of what you communicate comes from your voice and tone (38 percent) and your body language (55 percent).
So that means when you send a virtual message, 93 percent of what you’re trying to communica...
Communication is more than just words
It also includes body language:
- 55 percent of what you convey comes from your body language.
- 38 percent comes from your tone of voice.
- Only 7 percent is from the words you choose.
You don't want to argue over the phone or email as they are stripped of ...
Listening influences up to 40% of a leader’s job performance
Beyond the spoken words, the tone of voice, body language, and what isn’t said also convey valuable information.
But most people overrate their listening skills.
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