Workplace conflicts unfold in three different kinds of corporate cultures: “hostile,” “indifferent” and “connected.”

Most people encounter around 30 frustrating situations every day. In such circumstances, the assumptions you make – to blame others, blame yourself or look for the reason – shape your results and outcomes, for better or for worse.

Your attitude toward frustration determines how well you respond to conflict. 

• Workplace conflicts unfold in three different kinds of corporate cultures: “hostile,” “indifferent” and “connected.”
• Your attitude toward frustration determines how well you respond to conflict. 
• Five factors, including poorly designed systems and processes, cause most workpl...

Teams at some corporations show open antagonism toward one another. The workplace is full of uptight, unreasonable and unhappy emotion. Members of these organizations feel threatened. They hate going to work and avoid meetings. Hostility saps employees’ energy and leads to lower producti...

In connected workplaces, team members like each other and work together harmoniously. Positive exchanges increase workers’ enthusiasm and productivity. Everybody performs beyond expectations. Employees find these workplaces enjoyable, both personally and professionally. 

When you act assertively, you can combine that attitude with either anger or warmth in four ways:

In this environment, employees disengage and feel apathetic toward their work. Team members don’t acknowledge their colleagues’ contributions. Without feedback, people don’t know their position in the organization or whether their work has a positive impact. 

Five factors, including poorly designed systems and processes, cause most workplace conflicts:

How can you deal with other people’s angry or inappropriate behaviour? You don’t have to turn a blind eye to bad behaviour, but you can recognize that everyone, yourself included, sometimes acts badly. By acknowledging this fact, you will see that you don’t gain anything by feeling upset over oth...

Explore systemic issues such as the challenges governments face, why hospitals lack sufficient staff, why civic officials can’t maintain the highways or why your neighbor acts so weird. Try to gain an understanding of the covert factors at play in your workplace. These insights will allow you to ...