Creating a Drama-Free Workplace - Deepstash

Keep reading for FREE

Key Book Takeaways

Key Book Takeaways

  • Workplace conflicts unfold in three different kinds of corporate cultures: “hostile,” “indifferent” and “connected.”
  • Your attitude toward frustration determines how well you respond to conflict. 
  • Five factors, including poorly designed systems and processes, cause most workplace conflicts.
  • People won’t change unless they experience acceptance.
  • Avoiding workplace drama has many benefits.
  • Seek understanding. Don’t blame others. Act wisely.

12

243 reads

Conflict Is Everywhere

Conflict Is Everywhere

Workplace conflicts unfold in three different kinds of corporate cultures: “hostile,” “indifferent” and “connected.”

Your overall corporate culture determines how conflicts emerge and how best to resolve them.

The behaviours that destroy trust and connectedness are found in every workplace

11

84 reads

Corporate Cultures: Hostile

Corporate Cultures: Hostile

Teams at some corporations show open antagonism toward one another. The workplace is full of uptight, unreasonable and unhappy emotion. Members of these organizations feel threatened. They hate going to work and avoid meetings. Hostility saps employees’ energy and leads to lower productivity. Merely working through the critical issues that agitate your team members, and thus, eliminating anger, is not enough, however. Employees’ involvement in their work might diminish if they’ve been using hostility to fuel their energy.

11

46 reads

Corporate Cultures: Low energy, Indifferent

Corporate Cultures: Low energy, Indifferent

In this environment, employees disengage and feel apathetic toward their work. Team members don’t acknowledge their colleagues’ contributions. Without feedback, people don’t know their position in the organization or whether their work has a positive impact. 

11

52 reads

Corporate Cultures: High energy, Connected

Corporate Cultures: High energy, Connected

In connected workplaces, team members like each other and work together harmoniously. Positive exchanges increase workers’ enthusiasm and productivity. Everybody performs beyond expectations. Employees find these workplaces enjoyable, both personally and professionally. 

11

54 reads

Encountering Conflict Or Problem

Encountering Conflict Or Problem

Your attitude toward frustration determines how well you respond to conflict. 

When you encounter a conflict or problem, the situation will trigger one of three possible “assumptions”:

  • You find others at fault for things that go wrong and see them as the source of any problem. 
  • After a fight, when your feelings of righteousness abate, you berate yourself.
  • Unlike the previous two “reflexive” responses, a “reflective” response allows you to focus on the context, setting or framework of a problem rather than on the people involved.

11

29 reads

Discord At The Workplace: The Five Circumstances

Five factors, including poorly designed systems and processes, cause most workplace conflicts:

  1. You may encounter situations at work where hidden restraints cause problems. 
  2. When systems and processes are poorly structured or instituted, they can prompt workplace clashes. 
  3. Efforts to measure performance can lead to conflicts between different parts of an organization. 
  4. Whenever you see someone acting in a hostile, belligerent manner, consider whether the person has the abilities, understanding or backbone to do better.
  5.  Mutual mistrust can leave two people at odds.

11

32 reads

People Won’t Change Unless They Experience Acceptance

How can you deal with other people’s angry or inappropriate behaviour? You don’t have to turn a blind eye to bad behaviour, but you can recognize that everyone, yourself included, sometimes acts badly. By acknowledging this fact, you will see that you don’t gain anything by feeling upset over other people’s behaviour.

Holding others accountable for destructive behaviour is important, but the way you accomplish this goal matters immensely.

11

28 reads

The Four Ways To Assert Yourself

The Four Ways To Assert Yourself

When you act assertively, you can combine that attitude with either anger or warmth in four ways:

Angry and assertive – People who use this approach demean and insult others. This behaviour is rare in most workplaces. 

Angry and not assertive – People who use this tactic mix hostility and low assertiveness to create an attitude of “cold contempt.” Eventually, employees may avoid or conspire against each other.

Warm and not assertive – People who act this way are often seen as “doormats.”

Warm and assertive – Unlike the first three combinations, this mixture can yield positive results. 

11

27 reads

Avoiding Workplace Drama: Benefits

Avoiding Workplace Drama: Benefits

Your people don’t have to become “emotional idiots” – Other people might see someone as less than emotionally solid if he or she shouts at colleagues who could have their own reasons for how they behave.

Health and resiliency improve – Reducing the number of times you get angry or even enraged protects you against heart disease and boosts your immune system.

Positive reciprocity accrues – The way you speak and act creates reciprocity.  

People will want you to work with them – Having the ability to solve problems and create links to your teammates will help you develop relationships.

11

26 reads

Understand And Act Wisely

Understand And Act Wisely

Most people encounter around 30 frustrating situations every day. In such circumstances, the assumptions you make – to blame others, blame yourself or look for the reason – shape your results and outcomes, for better or for worse.

Consider the impact of your behaviour patterns throughout your life. If you stop to think about the situations you encounter rather than just reacting to them, you can build an internal attitude of warmth and inquisitiveness. Your colleagues will take you into their confidence because you never criticize other people; instead, you pause to figure them out.

12

20 reads

The Bottom Line

Explore systemic issues such as the challenges governments face, why hospitals lack sufficient staff, why civic officials can’t maintain the highways or why your neighbor acts so weird. Try to gain an understanding of the covert factors at play in your workplace. These insights will allow you to select personal approaches and corporate practices that will make your organization more effective and peaceful.

11

29 reads

CURATED BY

valentinasm

"The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”- John Maxwell

Workplace conflict consultant Anna Maravelas draws on her long experience to explain how to prevent and resolve workplace clashes.

MORE LIKE THIS

Think Talk Create

Think Talk Create

David Brendel, Ryan Stelzer

How to Confront a Bully at Work

How to Confront a Bully at Work

hbr.org

Ready for the next level?

Read Like a Pro

stash-superman-illustration

Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas

Anywhere

Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.

Join

2 Million Stashers

4.8

Stars

5,740 Reviews

App Store

4.7

Stars

72,690 Reviews

Google Play

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

samz905

Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

FAQ

Claim Your Limited Offer

Get Deepstash Pro

BLACK FRIDAY

75% OFF | 1-Year Pro Subscription

Claim Offer