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Listening is not hearing to respond. It’s hearing to understand. Effective listening helps you understand the other’s perspective and underlying feelings. It helps you hear what’s not said.
The ideal balance is to listen 60 percent and speak 40 percent of the time.
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We tend to trust people whose emotions are authentic, whose actions are in sync with their words.
It transfers ideas from one mind to another and removes all obstacles from the way. Such a conversation feels as relaxing as a Sunday afternoon in your pajamas.
"Conversational competence is the single most overlooked skill we fail to teach. Kids spend hours each day engaging with ideas and each other through screens, but rarely do they have an opportunity to hone their interpersonal communications skills…… Is there any 21st-century skill more importa...
Educator Paul Barnwell
You don’t have to feel your counterpart’s emotions to understand them better. You can label them. It means validating and acknowledging them.
Constructive conversations are held on mutual ground, where the speaker uses analogies relevant to the listener to explain how things work from a broader perspective.
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