We tend to trust people whose emotions are authentic, whose actions are in sync with their words.

It means describing the world the way your counterpart sees it in your words.

It transfers ideas from one mind to another and removes all obstacles from the way. Such a conversation feels as relaxing as a Sunday afternoon in your pajamas.

You don’t have to feel your counterpart’s emotions to understand them better. You can label them. It means validating and acknowledging them.

Excessive communication ends conversations before they begin.

Constructive conversations are held on mutual ground, where the speaker uses analogies relevant to the listener to explain how things work from a broader perspective.

It means you understand your counterpart’s feelings and hear what’s behind them.