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Consensus-based problem-solving groups
When organisations need to solve a problem, they may create a task force or advisory committee to develop a consensus around new ideas, such as procedures, policies, products or services.
However, research shows that consensus-based problem-solving groups often kill innovative ideas. These groups are prone to groupthink - quick agreement around status quo solutions with little deliberation.
Yet, there are exceptions. Not all consensus-based problem-solving groups engage in groupthink.
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People tend to think that current solutions must be good. As a result, groups tend to move towards the status quo because they are less likely to fail. "It worked before."
Groupthink can be avoided when one member reacts to the trigger by proposing a placeholder solution. It may not be the final solution but functions as a transitional placeholder that allows the group to think concretely and abstractly.
Groups tasked with coming to a consensus can interpret delayed agreement as a lack of progress or failure.
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