Learn more about career with this collection
How to use storytelling to influence and persuade
How to create a compelling narrative
How to structure your story for maximum impact
Researchers found that as workers moved through the different job stages, they responded with resistance measures specific to each stage.
During the "before" stage, workers had the most leeway to use resistance tactics since customers could not yet rate them. Strategies involve attempts to vet customers, perhaps by calling them with a question to assess their attitudes.
When it is suspected that a prospective customer will offer a few stars, the worker will sometimes cancel the job. Some freelancers will demand five stars as a precondition to working with a customer.
6
9 reads
MORE IDEAS ON THIS
The limitations of labour platform's rating systems and the frustration they produce in workers are showing as problem on the platforms themselves.
Across the world, new services emerge that are worker-owened cooperatives where individuals have a say over how their workplaces operate. Yet, ...
6
6 reads
During the second stage, when workers are in the midst of completing a task, their power to resist a customer's demand or complaint is reduced.
Tactics at this stage include
6
10 reads
When workers are in the third and final stage, they have the least recourse to push back against low ratings
They are left to either file a dispute with the platform or give a customer a low rating.
6
11 reads
Gig workers- customer interaction is divided into three stages (before, during, and after) that generate distinct forms of worker actions intended to recover some of their control over being rated.
With each subsequent stag...
6
15 reads
Anyone who buys goods or services online relies on the five-star rating system for guidance. Digital platforms like Uber, TaskRabbit and Upwork apply the rating system to individual workers.
Workers tend to understand the downsides of an overly simplistic rating system. There are many situa...
6
68 reads
The platforms like Uber, TaskRabbit, and Upwork have created a system where the traditional role of the manager has been outsourced to customers and their star-based ratings. This effectively means that the algorithmically mediated customer that monitors and evaluates individuals...
6
23 reads
CURATED FROM
insight.kellogg.northwestern.edu
7 ideas
·142 reads
IDEAS CURATED BY
Instead of having managers, gig workers are accountable to customer reviews, which creates a number of problems that should be considered.
“
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates