Forget about how you feel in the moment. Pause, step back and think of the short-term and long-term consequences of your actions.

We tend to respond to people using the same tone they use to speak to us.

Recording is concentrated listening, with the intent to learn more about another's perspective. You're not trying to figure out how to reply; instead, you're listening to understand.

Sharing your opinion when others are aggravated can be counterproductive. If things get emotional, and you can’t leave, you may need to stop talking and let them express their feelings.

Emotionally charged discussions are often rooted in deep-seated issues that will continue springing up if left alone. Carefully think about where, when, and how to reintroduce the subject, and do it once everyone's had the chance to cool down.

Slowing down to analyze your negative emotions can help you figure out the underlying reasons behind your feelings and lead you to potential solutions.

Slowing down to analyze your negative emotions can help you figure out the underlying reasons behind your feelings and lead you to potential solutions.

Forget about how you feel in the moment. Pause, step back and think of the short-term and long-term consequences of your actions.

Pausing gives you time to stop and think before you act. Doing so can prevent you from doing things you'll later regret.

Recording means concentrated listening, with the intent to learn more about another's perspective. You're not trying to figure out how to reply; instead, you're listening to understand.

Emotionally charged discussions are often rooted in deep-seated issues that will continue springing up if left alone. Carefully think about where, when, and how to reintroduce the subject, and do it once everyone's had the chance to cool down.

Sharing your opinion when others are aggravated can be counterproductive. If things get emotional, and you can’t leave, you may need to stop talking and let them express their feelings.