The Bottom Line - Deepstash

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The Bottom Line

The Bottom Line

The customer engagement employee is an AI worker, their knowledge and contributions are essential to AI implementation. You cannot separate the two.

The next generation will have moved beyond being 'digital natives' they will be 'AI natives.'

Contact centre employees are at the cutting edge of an AI-literate workforce in our society and we have the opportunity now to provide the technology that will support their work and better serve customers.

Companies need to expand the aperture in how success is measured against the human-side of the AI equation.

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MORE IDEAS FROM THE SAME ARTICLE

If we look at the recent developments in AI, it can seem as though the developers and creators of AI applications have lost control of its powerful potential.

Customer care was one of the top use cases for AI.

Employees need systems that support a balance between complex tasks and easy-to-execute deliverables that satisfy a sense of accomplishment and completion of work at the end of a workday.

One of the fastest areas of adoption for AI in the enterprise is chatbot applications.

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