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The Bottom Line

The customer engagement employee is an AI worker, their knowledge and contributions are essential to AI implementation. You cannot separate the two.

The next generation will have moved beyond being 'digital natives' they will be 'AI natives.'

Contact centre employees are at the cutting edge of an AI-literate workforce in our society and we have the opportunity now to provide the technology that will support their work and better serve customers.

Companies need to expand the aperture in how success is measured against the human-side of the AI equation.

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@leverett

created an idea from a article:

INC

Artificial Intelligence Is Not a Strategy. It Is a Customer Experience Accelerator

inc.com

MORE IDEAS FROM THE SAME ARTICLE

AI And Customer Experience: The Premise

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The Facts

Customer care was one of the top use cases for AI.

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Employees need systems that support a balance between complex tasks and easy-to-execute deliverables that satisfy a sense of accomplishment and completion of work at the end of a workday.

ChatBots: The First Experience With AI

One of the fastest areas of adoption for AI in the enterprise is chatbot applications.

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