Ideas from books, articles & podcasts.
Customer care was one of the top use cases for AI.
60 percent of executive respondents believe AI will play a role in 11 percent to 30 percent of their processes-- a considerable but not necessarily dominant influence on how most businesses operate. The overall acceleration of digital adoption has likely changed these metrics post-pandemic and the need to implement digital and AI solutions is now imperative to be competitive.
MORE IDEAS FROM THE SAME ARTICLE
If we look at the recent developments in AI, it can seem as though the developers and creators of AI applications have lost control of its powerful potential.
Employees need systems that support a balance between complex tasks and easy-to-execute deliverables that satisfy a sense of accomplishment and completion of work at the end of a workday.
The customer engagement employee is an AI worker, their knowledge and contributions are essential to AI implementation. You cannot separate the two.
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