If we look at the recent developments in AI, it can seem as though the developers and creators of AI applications have lost control of its powerful potential.

Customer care was one of the top use cases for AI.

Employees need systems that support a balance between complex tasks and easy-to-execute deliverables that satisfy a sense of accomplishment and completion of work at the end of a workday.

The customer engagement employee is an AI worker, their knowledge and contributions are essential to AI implementation. You cannot separate the two.