ChatBots: The First Experience With AI - Deepstash

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ChatBots: The First Experience With AI

One of the fastest areas of adoption for AI in the enterprise is chatbot applications.

What customers really want is instant access to someone (or something) that understands what they need. Self-service customer engagement is trending towards delivering that-- but companies need to work with a partner that can deliver at scale.

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MORE IDEAS FROM THE SAME ARTICLE

If we look at the recent developments in AI, it can seem as though the developers and creators of AI applications have lost control of its powerful potential.

Customer care was one of the top use cases for AI.

Employees need systems that support a balance between complex tasks and easy-to-execute deliverables that satisfy a sense of accomplishment and completion of work at the end of a workday.

The customer engagement employee is an AI worker, their knowledge and contributions are essential to AI implementation. You cannot separate the two.

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