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How to start

How to start

The most important thing to clarify is the outcome, which should be narrow enough to be managed by the team realistically, but large enough open new opportunities.

When exploring a new discovery space, the Product Trio (Developer, Designer, PO, but not limited to these roles) should start individually drawing out what they think the current experience of the customer is. 

It is important that everyone does it individually, at first, as to not bias each other when presenting. 

After exposing their opinions and discussing, it's time to merge all the experiences into one.


116 reads


Prioritising Assumptions

Prioritising Assumptions

Not all assumptions need to be tested. To identify what is more critical at this moment, we can prioritise them on a quadrant, in which horizontally we have scale of evidence (how much evidence we have for it to be true) and vertically importance of the assumption (how critical it is to happen so...


28 reads



Metrics that can be used in product management:

  • Business Outcomes (measures business value): e.g. number of customers, retention, number of users
  • Product Outcomes (measures how the business value is created through product): e.g. time saved performing an action, satisfaction du...


95 reads

The mindset of Continuous Discovery

The mindset of Continuous Discovery

To make this a reality, a team needs to live by: 

a) Being outcome-oriented: to think about the value they provide rather than the output

b) Being visual: expressing  ideas not only through written/spoken words, but also by drawing

c) Thinking in continuous terms: to regard res...


157 reads

Continuous Interviewing

Continuous Interviewing

When interviewing users, do not ask them direct questions, but try to elicit stories and past experiences. 

Once they start remembering events, dig deeper and excavate these stories in more detail to capture the full experience. Set this expectation from the beginning with the user.



146 reads

Anti-Patterns of OST

Anti-Patterns of OST

  • Vertical Opportunities - not recommended, either add multiple branches into one root or do more research on sibling opportunities
  • Multiple parents -no opportunity should have two parents
  • Opportunities not specific - wishes and feelings do not constitute opportunities (eg I wi...


21 reads

Identifying Hidden Assumptions

Identifying Hidden Assumptions

Different types of assumptions can exist for an idea: 

  • Desirability: Is the product wanted by users or has it been only mentioned once in a discussion? 
  • Viability: Is the idea realistic for the business? Even the most desirable idea is not worth investing in if it is not profit...


38 reads

Opportunity-Solution Tree (OST)

Opportunity-Solution Tree (OST)

Imagine the problems users have as trees. 

The root of a tree is a big problem, that causes multiple other problems/branches to arise. Every branch needs to be different from the others, otherwise, it needs to be rethought. 

To decide whether an opportunity belongs to a tree, we need ...


71 reads

The definition of Continuous Discovery

The definition of Continuous Discovery

What is Continuous Discovery? It is a product management framework for embedding customer input on every product decision. 

You know when a company does Continuous Discovery when members building the product have weekly discovery calls with customers to reach a desired outcome. 


226 reads

Running Assumption Tests

Running Assumption Tests

A team can run around 15-20 discovery iterations a week. The tools that should be in a team's toolbox are:

  • unmoderated user testing: allows you to test a prototype with participants at their own time, for which you get a video of their work
  • one-question surveys
  • database...


17 reads

Story-map solutions to find assumptions

Story-map solutions to find assumptions

First, we imagine an existing solution for the opportunity. We map users and write the steps they need to do in the solution sequentially over time (e.g. User comes to create content -> Users opens the editing mode -> User edits content -> User publishes content)

For each step we start wri...


49 reads

Recruiting for interviews

Recruiting for interviews

Ideas to recruit for continuing interviewing

  • ask support from customer success teams: If a customer calls to cancel their subscription, schedule an interview; If a customer has a question about feature x, schedule an interview; If a customer requests a customization, schedule an interv...


82 reads

Prioritizing Opportunities

  1. Assess your first level opportunities by contrasting them against each other. 
  2. Do the same for the children of the opportunities until you reach one you'd like to test


  • Number of users and customers affected
  • Frequency of the problem
  • Mar...


117 reads




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