If you had to choose from our three trust drivers, which would you say went wobbly on you in this situation?
Did your skeptic feel you were misrepresenting some part of yourself or your story? If so, that’s an authenticity problem.
Did your skeptic feel you might be putting your own interests first? If so, that’s an empathy problem.
Did your skeptic question the rigor of your analysis or your ability to execute on an ambitious plan? If so, that’s a logic problem.
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When trust is lost, it can almost always be traced back to a breakdown in one of its 3 core drivers. To build (or rebuild) trust, we first need to figure out which driver we “wobble” on. (Replace the words “leaders” and “leadership” with “human beings” and “relationships” and see what happens).
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