Relying On Text The Right Way
Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.
However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.
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One way to compensate for the lack of context in remote communication is to be more forward and open than you normally would. But doing so you're more likely to misread and bug people because you lack otherwise obvious physical signs that would let you adjust your behavior tactfully.
To reduce that issue it’s necessary to share that context explicitly with each other. An alternative is to set up rules for common issues ahead of time so everyone is more likely to be open about what they need and friction is reduced.
Hanlon's razor refers to the idea that we should always assume ignorance before malice. This is especially important in situations where you're missing context.
If you're communicating via text with co-workers who are multiple time zones away, try to always assume ignorance before malice if you have a misunderstanding.
To better build rapport and counter isolation do the following:
Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.
Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people.
A sense of connection and belonging are sentiments that are helpful for building “affective trust” – a form of trust based on emotional bond and interpersonal relatedness.
It varies from the “cognitive trust” – which springs from reliability and competence. Both are influential to performance, but affective trust tends to be more salient for a team at the beginning of a relationship, according to studies.
Most companies embracing remote work also have dedicated headquarters. But remote-ish teams have even more communication and collaboration challenges than fully remote teams.
For example, in hybrid teams, remote employees are often left in the dark. Office workers are often heard, recognized, and promoted, while remote workers are forgotten.
Physical presence does play a large part in moving our projects forward. Managing a project remotely requires a diligent and transparent approach to keep track and maintain the various tasks, deadlines and processes.
It's important to deploy a project management tool, assigning each different task to all the team members. Have regular check-ins and status update meetings. Having a singular place for distributing information ensures that team members do not complain that they were not updated or didn’t know where the specific file was.
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