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The simple words that save lives
Talking vs Speaking
During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
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Key Ideas
Crises Can Confuse Communication
Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.
Talking vs Speaking
During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
Being Willing
The principles for a positive and constructive discussion are framing your conversation in positivity.
By framing conversations to focus on the positive, one can move a problem forward.
Unintended Consequences
Conversations between doctors and parents talking about the wellbeing of a child can often look like negotiations, even if not intended.
Parents may say that they are worried that their child may have an infection and the doctor may think that the parent expects antibiotics.
The doctor hears “infection” and immediately makes the connection with antibiotics. But for parents, that association does not exist.
Something vs Anything
In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"
With "anything" 53% of patients raised extra concerns.With "something" 90% of patients raised extra concerns.
The right question
People in crisis are often emotional and incoherent.
Questions with “Yes” or “No” answers are very useful for getting information quickly.
With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.
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Quarantine Trends: Dalgona Coffee
Dalgona Coffee is an early ‘Quarantine Trend’ that took place roughly at the same time that the Lockdowns were enforced around the world. It involves making a frothy coffee using sugar, instant coffee and hot water.
It went viral on sites like TikTok due to most people being home and wanting to make something that does not require much ingredients or effort. Plus it is delicious to drink too!
Virtual Parties
The video conferencing software Zoom is being used to host virtual PowerPoint parties, happy hours, family get-togethers and religious events.
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Haruki Murakami's world
The surreal stories written by famous Japanese novelist Haruki Murakami are read by millions: The peculiarity of the plot developments dampened by an emotional flatness can feel...
Haruki Murakami - Key moments
- Haruki Murakami was born in 1949 in Kyoto, and instead of moving into a corporate career, he opened a jazz club in Tokyo.
- A few years later, at a baseball stadium, it occurred to him that he could write a novel. That led to Hear the Wind Sing (1979), which won him a new writers' prize.
- He was more like a black sheep in the Japanese literary world, partly because his books were too American-like.
- Regardless of his critics, his commercial success continued to grow, hitting a high point in 1987 with Norwegian Wood, which sold 3,5m copies within a year of publication.
Daily writing routine
Haruki Murakami began to perfect the daily writing routine for which he is now as famous as for any single novel. He rises at 4 am to write for five or six hours, producing ten pages a day before a run of about six miles, and maybe a swim.
He believes that he has to be strong physically in order to write strong things.
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Tension can be positive
In a business, conflict and tension, if well managed, can be positive and allow employees to grow.
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There are three sides to every story
... “my side”, “your side” and the truth.
It is often helpful to take each party aside separately to find out their concerns, but over and above this try to find a neutral party who may have witnessed or seen the conflict from a different angle.
Talk it out
Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face.
This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to the other.
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