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Talking vs Speaking
During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
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In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"
With "anything" 53% of patients raised extra concerns.With "som...
People in crisis are often emotional and incoherent.
Questions with “Yes” or “No” answers are very useful for getting information quickly.
With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.
Conversations between doctors and parents talking about the wellbeing of a child can often look like negotiations, even if not intended.
Parents may say that they are worried that their child may have an infection and the doctor may think that the parent expects antibiotics.
Th...
Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.
The principles for a positive and constructive discussion are framing your conversation in positivity.
By framing conversations to focus on the positive, one can move a problem forward.
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"Don’t repeat yourself" (DRY) is usually good advice, but you have to get the abstractions right. Otherwise they quickly become unmaintainable.
Here's how it usually plays out:
- You write a cool abstraction
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It means that all the social distancing measures being adopted these days in many countries aren’t so much about preventing illness but rather slowing down the rate at which people get sick with the new disease.
This takes off the pressure of hospitals and it makes it possible to...
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Plan your morning the night before and stick to your plan.
If a new task comes in that isn’t 100% urgent, designate a time that you’ll work on it uninterrupted or try to delegate the problem solving as much as possible until you have time to deal with it.
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